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We are a member of Winteam500 Law Group with over 100 branches worldwide in China, Russia, South Korea, Malaysia, Thailand, USA, Canada, Germany. Our UK branches are located as follows:

Latitude Office:
Unit 1 Latitude
155 Bromsgrove Street
Birmingham B5 6AB
Tel: 0121 6921898
Fax: 0121 6223828

Arcadian Office:
Unit B108 Arcadian Centre
70 Hurst Street
Birmingham B5 4TD
Tel: 0121 693 4588
Tel: 0121 622 6788
Fax: 0121 622 1788
 
Chinese:
Tel: 07912 945 665
Tel: 07964 240 594

Willenhall Office:
Quickjay Buildings
Bilston Street
Willenhall
West Midlands
WV13 2AW
Tel: 01902 366 615
Fax: 01902 366 614
Head Office/Registered Address:

Ian Henery Solicitors Limited
Quickjay Buildings
Bilston Street
Willenhall
West Midlands
WV13 2AW
Tel: 01902 366 615
Fax: 01902 366 614

SRA ID: 519162
Company Registration No: 6998324
VAT Reg. No. 754 467 406
ICO Reg. No. Z2003051

Licensed by the Solicitors Regulation Authority as an Alternative Business Structure
Directors:
Ian D. Henery
Irene Yoong-Henery
Bernard K.Y. Yoong
Su Peng Lee
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Privacy Policy: We would like to reassure the public that any information provided to us regarding your identity, location or your case will not be shared with any 3rd parties for marketing. We never sell your data. Your information may need to be shared with credit reference agencies, other solicitors and other authorities and companies for use in fraud prevention, anti-money laundering checks, dealing with your case or to pursue debtors etc.
COMPLAINTS PROCEDURE REGARDING POOR SERVICE
In accordance with the Rules prescribed by the Solicitors Regulation Authority, this company operates a Complaints Procedure, which is available to all clients who are dissatisfied with the services provided by any staff of this company.

Clients are entitled to make a complaint in the event of a problem arising during the progress of a case or at the conclusion of the case. This can include a complaint about the practice's bill of costs if the client's case is a privately funded case. Clients have a right to object to our bill of costs by applying to the court for an assessment of the bill under Part 3 of the Solicitors Act 1974. However the company reserves the right to defend itself against false and defamatory allegations and may pursue complainants for time and costs incurred in defending itself on vexatious claims/complaints.

The following is an outline of the procedure, which you should follow in the event of you wishing to make a Complaint:
If your case is still ongoing

{1} Please set out your complaint formally, in a letter entitled, “Formal Complaint” to our Complaints Manager, Mrs. Irene Yoong-Henery. If the subject of the complaint is Mrs. Irene Yoong-Henery, then you should direct your complaint to Mr Bernard Yoong who will investigate the complaint. If we are unable to deal with the Complaint, we will write to you with the reason and if appropriate, direct you to somewhere more suitable to lodge your Complaint.

{2} Otherwise we will arrange for you to see the person who is dealing with your matter. At this meeting you may discuss your Complaint and attempt to resolve it. In the event of the Complaint not being resolved in this way, then within fourteen days of this appointment:

{3} An appointment will be made for you to see our Complaints Manager, Mrs. Irene Yoong-Henery, to discuss your Complaint. Following a discussion with you, Mrs. Yoong-Henery will discuss the Complaint with the person dealing with your case. Within seven days of this discussion, we will write to you in the hope of resolving the Complaint to your satisfaction. In the event of the Complaint not being resolved in this way, you may refer the matter to the Legal Ombudsman.

If your case has completed

{4} If you wish to make a complaint after your case has already completed, please write to our Complaints Manager, Mrs. Irene Yoong-Henery, setting out your complaint formally, in a letter entitled, “Formal Complaint”. Your letter will be acknowledged within 3 days and she will investigate your complaint thoroughly. She will normally complete her investigation and report back to you within 14 days. She will write to you in the hope of resolving the Complaint to your satisfaction. A meeting will be arranged if you wish. In the event of the Complaint not being resolved in this way, you may refer the matter to the Legal Ombudsman, by writing to them at the address below:-


Contact Details of the Legal Ombudsman:

Legal Ombudsman
PO Box 6806
Wolverhampton WV1 9WJ
Tel: 0300 555 0333 (Open 8.30am to 5.30pm)
email: enquiries@legalombudsman.org.uk
website: www.legalombudsman.org.uk

Time Limit for Complaints to the Legal Ombudsman: Ordinarily, the act or omission, or when the complainant should reasonably have known there was cause for complaint, must have been after 5th October 2010; and the complainant must refer the complaint to the Legal Ombudsman no later than 6 years from the act/omission or 3 years from when the complainant should reasonably have known there was cause for complaint.


COMPLAINTS regarding DISHONESTY or DISCRIMINATION or BREACH OF SRA Principles

The SOLICITORS REGULATION AUTHORITY (SRA) deal with complaints where law firms or other organisations which are regulated have breached the SRA Principles. Most of the time, complaints about solicitors are about poor service, and therefore should be sent to the Legal Ombudsman. If the Legal Ombudsman thinks your complaint involves a breach of SRA Principles, they will refer your complaint to the SRA.

The SRA do not have the power to award compensation for poor service, or to reduce or refund your legal fees.
You can also report a firm or someone regulated by the SRA for non-payment of professional fees (such as agent or expert fees) if

  • you have a County Court judgment in respect of the fee, and
  • the judgment relates to the practice in connection with providing a legal service.

If the SRA has closed a law firm and you believe that the firm owes you money, you may be able to make a claim from the SRA Compensation Fund.


Contact Details of the SRA:

SOLICITORS REGULATION AUTHORITY (SRA)
The Cube
199 Wharfside Street
Birmingham B1 1RN
Tel: 0370 606 2555 (Open 8.00am to 6:00pm Monday – Friday except Tuesday when the office opens at 9:30am)

website: www.sra.org.uk



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